Wed 5 Dec 2012
The Kleenexification of Apple Product Names
Posted by a-cubed under Life the Universe and Everything , Social Legal and Ethical Aspects of High Tech , TechnologyComments Off on The Kleenexification of Apple Product Names
Despite their own advertising claims and hype, Apple did not invent the personal media player, the smartphone or the tablet computer. However, their second or third generation mass-market devices in these areas have clearly captured the market at a crucial time becoming the single largest provider of such devices and relgating their competitors to mostly fighting amongst themselves for second place. While Android devices outsell iPhones by more than 3:1 no single manufacturer was able to beat Apple for sales until Samsung pulled out of the Android pack in 2012. By this time, however, the name of the game was iSomething. Ask a teenager what type of mobile they have and they’ll often say an iPhone, even if it’s Android device. Similarly iPod and iPad have become the standard term for media players and tablets. With the release of the iPad mini, even mid-sized tablets no longer seem distinct from the fruity products.
This all seems good for the Cupertino mothership, with brand recognition supporting their product with much higher product margins than anyone else (Samsung sells more but makes less), while their tied-in software and content distribution system also buoys up their profits more than in the more open Android marketplaces.
But this is a double-edged sword as at least two companies have learned before: Kleenex and Hoover. They became so ubiquitous and their products so associated with the product class that they effectively lost much of their trademark protection due to genericisation. Google made a strong effort to prevent this, although both the OED and Miriam-Websters include the verb “to google” as a synonym for searching the Web, particularly but not solely with the Google search engine.
I am hearing a lot of usage of iPhone, iPod and iPad to refer to smartphones, media players and tablets, particularly at places like airports where we’re told to take our iPads out of bags and iPods/iPhones out of pockets for security screening, and on planes where we’re told to switch off our iPods/iPhones and iPads for take-off and landing, and only use our iPhones in airplane mode while in-flight.
While it may seem a boon to their current business model to be the poster-child of the current generation, becoming too generic can lose your edge in law and undermine your position in the market as the brand people will pay more for (which seems to be and remain the core of Apple’s approach [pun intended]).